Marriott
Project details
Project highlights
9,000+
properties in scope
1 pane
for the whole shift
17%
lift in inventory accuracy
Designed SPOG, a single pane of glass employee application for Marriott Bonvoy properties, unifying daily operations, reservations and loyalty enrolment into one calm, information dense dashboard.
Enterprise UX · Design SystemsProduct Designer · Marriott International
An employee app for Marriott staff, across every Bonvoy property.
UX: the annotation system used across every spec, and how the dashboard scales from tablet to desktop.
The dashboard
The specification. Every element mapped to a requirement.
Notifications, broken down: the banner, the bell, and every state in the panel.
Loyalty enrolment
Loyalty enrolment, without leaving the desk.
Back to top↑Enterprise tools are usually judged by how much they can show. This one was judged by how fast a busy associate could understand a shift. That reframing changed every decision. The dashboard carries a large amount of live data, arrivals, departures, occupancy, room status, cases and events, yet it had to read in a glance for someone standing at a front desk mid conversation.
The craft was in restraint. A warm neutral system, one accent and a strict hierarchy let dense information feel calm instead of overwhelming. Designing the same experience for a tablet at the desk and a browser in the back office taught me how much layout discipline a real operational tool demands.
Next project Cube of Creations→ Seven years of a character world, made for play. Back to top↑